Legal
Him Co Lab S.r.l. has always been focused on providing its customers with high quality service.
The creation of a web site dedicated to the “Carlotha Ray” brand is another step to achieve this goal.
Reading and accepting these general conditions of access and use is an essential requirement for accessing to the website www.carlotharay.com (the “Website”).
In addition to these terms and conditions, please carefully read and expressly accept our privacy policy, with its associated disclosure regarding the processing of personal data and our cookie policy. Failure to read and accept them will not allow you to access the Website.
This Website is operated by Him Co Lab S.r.l., as identified below (hereinafter “Him Co”).
These policies and conditions may be updated from time to time and will remain accessible through the Website at all times, should you need to read them again at any time.
1 WEBSITE ACCESS AND REGISTRATION
1.1 Requirements for registration
The Website is the property of Him Co Lab S.r.l., an Italian limited company whose registered office is located at Via Orobia, 34 20139 Milano, Italy, registered in the Milan Trade and Companies Register, VAT n.11024590967, (hereinafter "the Company"):
Registration process requires you to provide us with your full data in order to create your unique profile and log-in set (username and password).
1.2 Login credentials
During the registration process, you will need to create your credentials for accessing the Website (username and password) in accordance with the given security parameters.
At the end of the registration process, you will also be provided with your customer code.
Please note that your login credentials and client code are strictly personal and, therefore, you are recommended to keep them safe and confidential. Him Co Lab S.r.l. and all partner companies active in the management of the Website disclaim, as of now, any liability regarding the improper, and/or unauthorized use of access credentials.
Access to the Website is free of charge and involve no direct charge to the user.
1.3 Password recovery and assistance
During the registration process, you will also be instructed on methods for recovering your password if necessary, resetting it, using your username (i.e., the e-mail address used during registration). For security reasons, during registration, the system may require you to set and answer some security questions designed to facilitate password recovery.
In the Website access box, so-called Log-in frame, you will find a special command aimed at recovering the forgotten password: click it and you will receive a dedicated e-mail message to the e-mail address given during registration, containing a link that will allow you to set a new password.
If the reset procedure is unsuccessful, or you experience other problems with the operation of the Website or browsing anomalies, you may contact our customer service department in the manner indicated in the same dedicated e-mail message.
In case of loss of your username, Him Co Lab S.r.l., having obtained the necessary information and carried out the appropriate verifications, will evaluate at its discretion the possibility of activating a new registration, attributing new credentials to the user.
1.4 Traceability, identification and location
For your security, and in order to prevent misuse, any access to the Website is tracked through the use of tracking cookies (see our cookie policy).
All accesses to the Website are recorded: data are expressed in this format: dd/mm/yyyyy - hours : minutes : seconds (CET - Central European Time).
In accordance with the privacy policy, Him Co Lab S.r.l. and/or its partner companies may use your browsing data for statistical purposes, as detailed in the cookie policy and the privacy policy, as well as in the accompanying disclosure regarding the processing of personal data.
Acceptance of these conditions together with the policies referred to therein, authorizes Him Co Lab S.r.l. and/or its partner companies to use and process the data collected for the purposes described.
1.5 Maintenance
This Website and its contents are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied. No written information given through this Website or in relation to its contents shall create any representation or warranty, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of merchantability or fitness for a particular purpose. Him Co Lab S.r.l. expressly disclaims any representations and warranties.
From time to time, the Website may be subject to updating or maintenance and may be inaccessible to users. Barring unforeseen events, anomalies, or sudden malfunctions, scheduled interventions are always pre-announced by notice on the Website.
The timely solution of any malfunction is among the goals of Him Co Lab S.r.l. and its partner companies. However, the latter cannot be held liable for interruption of the services provided through the Website, even in view of the fact that what is offered to you is free of charge.
1.6 Communication by electronic means
Him Co Lab S.r.l. plays the role of webmaster and administrator of the Website, also pursuant to Italian Legislative Decree 70/2003 as later amended and supplemented.
As you browse the Website, in accordance with our privacy policy, you may receive electronic communications via email, SMS or through other media (e.g. chatbots, banners, pop-ups, etc.) in order to make your experience more functional. All of the above communications will be in written form and may be retained by Him Co Lab S.r.l. and/or its partner companies to improve the Website, or for statistical or training purposes.
All communications, provided they are made in writing, are deemed and assumed to be read and received by users, even if not viewed.
1.7 Non professional destination
The Website is intended only for consumers, with express exclusion of professional use.
1.8 Intellectual property
The Website is a work of authorship and constitute a database under applicable national and international law on the matter. All contents on the Website, visible or not visible, such as, for example, layouts, buttons, banners, dividers, keys, icons, images, illustrations, logos, software, photographs, combinations, methods, audio or video file processes, digital downloads, trademarks of any kind (including unregistered), names, patents, reviews, lists, slogans, tag-lines, etc. (for brevity, jointly, the "Content") are the exclusive property of Him Co Lab S.r.l., unless otherwise specified.
Content cannot be reproduced or exported without the express written permission of Him Co Lab S.r.l.
Registration on the Website does not grant the user any right to exploit the Content.
All the items present and depicted on the Website are the property of Him Co Lab S.r.l., which is also the owner of the industrial and intellectual property rights relating to them such as, for example: designs, models, patents, etc.
The "Carlotha Ray®" trademark, in whatever graphic form or declination, is the exclusive property of Him Co Lab S.r.l. and its use is expressly reserved.
1.9 Submissions
You agree that any and all proposals, designs, concepts, photographs, testimonials, and other items or material (except for your personal information) disclosed or submitted to Him Co through this Website or by other means (hereinafter "Submissions") are neither confidential nor proprietary to you. All submissions become Carlotha Ray's property upon submission to Him Co Lab S.r.l.. By making a Submission to Him Co, you assign to Him Co Lab S.r.l. all rights, title and interests, including copyrights, in the Submission.
By making a Submission, you agree that Him Co has the right, but not the obligation, to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any Submission you make.
The Website may contain links to websites owned by third parties (so-called outbound) whose management is left to them and so is the corresponding liability. Likewise, any link to the Website from third-party websites (so-called inbound) must be authorized in advance by Carlotha Ray.
The transmission of data over the Internet cannot ever be guaranteed to be completely secure. It is possible that third parties beyond the control of Him Co Lab S.r.l. may be able to access or intercept transmissions or private communications without Him Co Lab S.r.l.’s permission or knowledge. Him Co Lab S.r.l. makes every possible effort to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Data is transmitted at your own risk and Him Co Lab S.r.l. cannot be held liable for any breach of security which is not directly attributable to negligence on the part of Him Co Lab S.r.l..
1.11 Contacts
Owner of the Website and webmaster:
Him Co Lab S.r.l.
Via Orobia, 34
20139 Milano,
Certified E-mail (PEC):
himco@pec.it
** ** **
Site Publishing
Director: Antonello Orunesu Preiata (contact@himco.it)
Host: The site is hosted by Shopify Inc, headquartered at 126 York St. Ottawa, ON K1N 5T5, Canada. Telephone number: 1-888-746-7439.
2. USE OF THE WEBSITE
2.1 Intended use
The Website is intended for non-professional use only (B2C). It was specially created and is operated to meet the needs of non-professional operators as to the products and accessories, services, bearing the Carlotha Ray® brand.
Any other use is expressly excluded.
Him Co Lab S.r.l. reserves the right to ban or revoke access to the Website in the event of misconduct or misuse.
2.2 User registration and payment information
Once registered, you will be able to benefit from the features of the Website in accordance with these terms and conditions by placing your orders.
For security reasons, the Website does not store data related to the payment instruments used (credit card, bank data, etc.) but each user can opt to save them locally on their device, under their own responsibility.
2.3 Customization, suggestions and tutoring
In order to customize the browsing experience on the Website with respect to the needs of each customer, in accordance with the privacy policy and the cookie policy, Him Co Lab S.r.l. use tools designed to personalize each session. Such tools may include suggestions, chatbots, and tutoring or mentoring activities, etc.
2.4. Applicable law and jurisdiction
You agree that by accessing this Website you accept Italian jurisdiction. The General and Conditions of Access and Use shall be governed by and construed in accordance with Italian law and any action arising out of or relating to these General and Conditions of Access and Use shall be subject to the exclusive jurisdiction of the Courts of Milan, Italy.
2.5 Acceptance
I have read in full, understood and therefore accept these general conditions of access and use and agree to abide by them. Acceptance is done by electronic ticking during initial registration.
This document is dedicated to the protection of privacy ("Privacy Policy") of the site www.carlotharay.com
("Site") published by Him Co Lab S.r.l., an Italian limited company whose registered office is located at Via Orobia, 34 20139 Milano, Italy, registered in the Milan Trade and Companies Register, VAT n. 11024590967, (hereinafter "the Company").
The Privacy Policy present on www.carlotharay.com is in compliance with the requirements of the RGPD.
I. Processing of Users' Personal Data
1. Conditions for processing User's Personal Data
By creating an Account, Users must validate the Privacy Policy, by which they agree to be bound. The Privacy Policy may be modified or updated at any time without notice, except for those stipulations that require Users' consent. Capitalized terms have the meaning given to them in the GTC.
The Company collects and uses the Personal Data that Users have spontaneously transmitted to it, which are necessary to place an Order or to receive information emails from the Company (newsletters).
Your personal data is processed by the Company in its capacity as data controller, in order to respond to your request for information. It may be transmitted to the Company and its subsidiaries or to its subcontractors for the same purposes.
Your data will be kept by the Company for up to five (5) years after your last order, during which time you may freely access your data, rectify it, obtain its deletion, object to its processing, and obtain its communication in a structured and readable format (unless you have a legitimate reason for not doing so).
In accordance with applicable data protection laws and regulations, you may exercise your rights by contacting the Company, Him Co Lab S.r.l., Via Orobia, 34 20139 Milano, Italy. You also have the right to file a complaint with a supervisory authority.
Users are obliged to provide their personal data and information accurately, truthfully and truly and to update such data and information as soon as necessary to ensure that it remains accurate and complete.
The Company collects and processes Users' Personal Data fairly and lawfully and respects their rights. The Company is responsible for processing Users' Personal Data.
The purposes for which Customer Personal Data is processed are:
- - the commercial management of orders for CARLOTHA RAY products placed through the carlotharay.com site,
- - sending information emails about CARLOTHA RAY news,
- - prospecting operations
- - analyzing the audience of the carlotharay.com site or commercial statistics,
- - the organization of contests, lotteries or any promotional operation,
- - management of unpaid invoices and disputes,
- - the management of notices.
Under no circumstances will The Company transfer or sell Users' Personal Data to third parties, except in the cases described below.
2. Nature of Personal Data collected by the Company
The following Personal Data may be processed: first and last name, postal address, e-mail address, telephone number (optional) and IP address of Users.
3. Protection, storage and deletion of Personal Data
Personal Data communicated by Users are hosted by the Company's hosting service providers.
At any time, Customers may request that their Account be closed, which will result in the deletion of the associated Personal Data.
Account deletion will take effect within two (2) months of the deletion request, and in any event after any outstanding Orders.
4. Communication from the Company
The Company may send emails to Customers who have agreed to receive them, to the address associated with their Account, to inform them of changes to the Site or its activities, or to communicate technical or administrative information.
Under no circumstances will Customers receive emails from third-party companies or partners of the Company without their authorization.
5. Transfer of Users' Personal Data
The Company may transfer Users' Personal Data to its service providers, such as Shopify, Klaviyo, Google Analytics, Facebook, Instagram, Sendcloud, Crisp and Cegid.
The Company undertakes not to communicate, assign or transfer Personal Data to third parties (other than service providers) without the express consent of Customers, but may communicate such data if required to do so by law or at the request of a court or administrative authority.
6. Users' rights to their Personal Data
In accordance with applicable data protection legislation and regulations, the Company informs Users of their right to access, modify, oppose the processing and request the deletion of their collected and processed Personal Data, it being specified that the deletion of their data will entail the closure of their Account and obtain communication thereof in a structured and readable format (unless legitimately prevented from doing so). They also have the right to file a complaint with a supervisory authority.
Users may exercise their rights by sending an e-mail to the following address contact@himco.it or by writing to the following address: Him Co Lab S.r.l., Via Orobia, 34 20139 Milano, Italy.
II. Cookies policy used by The Company
1. Cookies
A cookie is a file that may be saved on the hard disk of the terminal of Customers and Users when they consult the Site. These small files may contain, for example, the Customer's shopping basket and preferences.
The Company may place cookies on Users' terminals in order to enable them to browse the Site under optimum conditions, to save Customer profiles and restore their preferences when they are connected via their usual terminal, to determine the Products consulted or purchased, or to compile statistics.
2. Type of cookies used via The Site
The Company uses :
- - browsing cookies, which are necessary for the proper technical operation of the Site, as they enable content to be displayed optimally on each User terminal;
- - functional, which are not essential to the proper functioning of the Site, but optimize the experience on the Site by enabling Users to be identified and their shopping baskets to be retrieved;
- - analytical, which enable us to track Users' browsing habits for optimization purposes. The information collected includes the number of visitors, their origin and details of the pages visited. This information helps us to improve the Site, the shopping experience and the Company's campaigns. The Company uses Google Analytics, an audience measurement service provider, which :
- * collects the following data: origin of connections (access providers), type and version of browser used, browser language, duration of connection, IP address, etc.
- * stores cookies on Users' terminals for audience measurement purposes. The data generated by cookies are transmitted by Google Inc. and are hosted on servers located in the United States. Google Inc. will use this information for the purpose of evaluating the use of the website, but will not associate the user's IP address with any other data held by Google Inc. Google Inc. may also transfer this information to third parties where required to do so by law, or where such third parties process the information on its behalf. For further information, Users may consult the following website: http://www.google.com/intl/fr/policies/privacy/;
- - marketing and direct targeting cookies and third-party cookies, which enable us to send commercial messages likely to be of interest to Users thanks to their browsing history. Third-party cookies are those sent by trusted third-party partners.
Users must accept the deposit of cookies on their terminal using the banner provided for this purpose when they connect to the Site.
The Company does not retain cookies enabling the tracking of a User or the obtaining of IP addresses beyond thirteen (13) months after the first deposit in a User's terminal.
Users may delete cookies at any time using their browser software, or configure it to prevent them from being stored on their terminal. The Company invites them to refer to the help file of their browser software to establish the appropriate configuration. Browsing the Site without accepting cookies may be impaired.
3. Traffic
Traffic data is generated when Users' terminals are connected to the Internet and to the Site.
This data may be used for statistical purposes in order to analyze Site traffic and improve the Site by adapting it to Users' needs. Traffic data is never used by the Company in a nominative manner.
III. Modification of the Privacy Policy
The Privacy Policy may be modified at any time, in particular as a result of changes in legislation or regulations or as a result of new processing implemented by the Company.
The date of modification of the confidentiality policy will appear on the said document and the new confidentiality policy will apply to any connection subsequent to its modification.
